What is the return policy for custom order?
Custom items are non-refundable. Any claim for error in style or color must be reported within ten (10) days of receipt of goods.
What is the return policy for stock items?
Returned merchandise must have an approved return authorization number from customer service.
How long do I have to return an item?
All claims must be reported within ten (10) days of receipt of goods. An issued return authorization is then valid for thirty (30) days from the date issued.
Can I add new jerseys to an existing order?
Yes, as long as it is not yet processed.
How long will it take for my order to arrive?
Starting from 3 weeks, the average delivery time is 5 weeks.
What are sublimated jerseys?
Thermal printing use sublimation to print on white fabric. SP uses this technology to make sublimated jersey.
Is shipping included?
A flat rate of $10 applies to all orders of $99 or less. Shipping is free for all orders over $100.
How do I track my order?
You can track your order by entering your tracking number on the carrier’s website.
What if I’m missing an item from my order?
All claims for shortages must be reported within ten (10) days of receipt of goods
How can I upload logo or image ?
Click on the “Upload logos & images” button. You will be able to upload images from your computer
Can I save my design and come back later ?
Yes, once you have an account, you’ll be able to save your design and come back anytime
Do I need to create an account to design a custom jersey ?
You do not need to create an account to be able to use our design studio. An account is required if you wish to save your design, share it with a friend or submit it to our design team.
I lost my password, what can I do ?
You can always recover your password in the reserved area on our website.
A product and a quality service. 3 teams are wearing the colors of my company with pride!
Dany Tremblay, SerPro
I'm working with Isabelle of SP Apparel for already 5 years and I have only good comments for their services and delivery deadlines which are impeccable !
Jonathan Lachance, Norwich University
SP Apparel has been the supplier for our local hockey association and Saskatchewan Junior Leagues for several years. We’re very satisfied with the quality of their products and service. We recommend them to anyone looking for sportswear for their team.
John Carmichael, Manager - Western Cycle - Source for Sports
I’ve been doing business with SP Apparel for 5 years, and I’m very satisfied with the jerseys they’ve made for my customers—and they always get it done quickly. I would recommend SP Apparel to anyone.
François St-Pierre – Écho Sports in Lévis
Our partnership with SP Apparel provided the experience and resources this associated needed and deserved. The large order was turned over to Isabelle in Client Support. She audited the teams, names and numbers with speed, accuracy and perfection. We are proud and grateful for our partnership with SP Apparel.
Troy & Karen Thrun, On your Game
Our team can help you choose the best sports uniform for your needs!Contact us