FAQ


What is the return policy for custom order?

Custom items are non-refundable. Any claim for error in style or color must be reported within ten (10) days of receipt of goods.

 

What is the return policy for stock items?

Returned merchandise must have an approved return authorization number from customer service.

 

How long do I have to return an item?

All claims must be reported within ten (10) days of receipt of goods. An issued return authorization is then valid for thirty (30) days from the date issued.

 

Can I add new jerseys to an existing order?

Yes, as long as it is not yet processed.

 

What does the manufacturing process look like?

From design to shipping, all production stages such as knitting, cutting, sublimation, sewing and cresting are completed in our plant based in Canada.

 

How long will it take for my order to arrive?

Starting from 3 weeks, the average delivery time is 5 weeks.

 

What are sublimated jerseys?

Thermal printing use sublimation to print on white fabric. SP uses this technology to make sublimated jersey.

 

Are there any extra fees?

A surcharge of 5$ will be added to all orders of 50$ or less

 

Is shipping included?

Yes, all our prices include shipping.

 

How do I track my order?

You can track your order by entering your tracking number on the carrier’s website.

 

What if I’m missing an item from my order?

All claims for shortages must be reported within ten (10) days of receipt of goods

 

How to place an order ?

Custom your jersey, submit your design

 

We can do that but there will be extra fee (50$)

 

How can I upload logo or image ?

Click on the “Upload logos & images” button. You will be able to upload images from your computer

 

Can I save my order and come back later ?

Yes, once you have an account, you’ll be able to save your order and come back anytime

 

I have a complex order, can I receive help ?

Yes, you can call customer service for help

 

Can I add custom socks, bags and pants shell with my jersey ?

Yes, use the section “Add-ons” to choose accessories matching your colors.

 

Do I need to create an account to design a custom jersey ?

You do not need to create an account to be able to use our design studio. An account is required if you wish to save your design, share it with a friend or submit it to our design team.

 

How do I login to the Design Studio ?

Link to Login page

 

I lost my password, what can I do ?

You can always recover your password in the reserved area on our website.

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