What is the return policy for custom order?
Custom items are non-refundable. Any claim for error in style or color must be reported within ten (10) days of receipt of goods.
What is the return policy for stock items?
Returned merchandise must have an approved return authorization number from customer service.
How long do I have to return an item?
All claims must be reported within ten (10) days of receipt of goods. An issued return authorization is then valid for thirty (30) days from the date issued.
Can I add new jerseys to an existing order?
Yes, as long as it is not yet processed.
What does the manufacturing process look like?
From design to shipping, all production stages such as knitting, cutting, sublimation, sewing and cresting are completed in our plant based in Canada.
How long will it take for my custom order to arrive?
Starting from 3 weeks, the average delivery time is 5 weeks.
What are sublimated jerseys?
Thermal printing use sublimation to print on white fabric. SP uses this technology to make sublimated jersey.
Is shipping included?
A flat rate of $10 applies to all orders of $99 or less. Shipping is free for all orders over $100.
How do I track my order?
You can track your order by entering your tracking number on the carrier’s website.
What if I’m missing an item from my order?
All claims for shortages must be reported within ten (10) days of receipt of goods
How to submit a design?
Custom your jersey, submit your design
What if I want SP to create my logo ?
We can do that but there will be extra fee (50$)
How can I upload logo or image ?
Click on the “Upload logos & images” button. You will be able to upload images from your computer
Can I save my design and come back later ?
Yes, once you have an account, you’ll be able to save your design and come back anytime
I have a complex order, can I receive help ?
Yes, you can call customer service for help
Can I add custom socks, bags and pants shell with my jersey ?
Yes, use the section “Add-ons” to choose accessories matching your colors.
Do I need to create an account to design a custom jersey ?
You do not need to create an account to be able to use our design studio. An account is required if you wish to save your design, share it with a friend or submit it to our design team.
I lost my password, what can I do ?
You can always recover your password in the reserved area on our website.
A product and a quality service. 3 teams are wearing the colors of my company with pride!
Dany Tremblay, SerPro
SP Apparel has been the supplier for our local hockey association and Saskatchewan Junior Leagues for several years. We’re very satisfied with the quality of their products and service. We recommend them to anyone looking for sportswear for their team.
John Carmichael, Manager - Western Cycle - Source for Sports
A reliable, quality partner, just like their products and service. Bravo!
Marco Rodrigue – Grand Bazar, Source for Sports
I'm working with Isabelle of SP Apparel for already 5 years and I have only good comments for their services and delivery deadlines which are impeccable !
Jonathan Lachance, Norwich University
I’ve been doing business with SP Apparel for 5 years, and I’m very satisfied with the jerseys they’ve made for my customers—and they always get it done quickly. I would recommend SP Apparel to anyone.
François St-Pierre – Écho Sports in Lévis
Our team can help you choose the best sports uniform for your needs!Contact us